Frequently asked questions
Yes. While you can browse and register without verification, identity confirmation is required before making withdrawals. This process helps prevent fraud and ensures compliance with legal standards. You may be asked to submit documents such as a government-issued ID and proof of address.
No, live dealer games typically do not offer demo play. This is because they operate in real time with professional dealers and active players. If you want to try games risk-free, we recommend exploring RNG versions or slot demos available in other sections of the platform.
Live games follow a set schedule and cannot be paused. If you leave the session, the game continues without your participation. Any bets already placed will be settled according to the game outcome. To avoid issues, make sure you have a stable internet connection before joining.
All live games on pincolive.ca are streamed in real time and hosted by certified professionals. Dealers operate from licensed studios and interact with players via chat. The video feed and audio are broadcast without delay, offering a transparent and authentic casino experience.
If your internet connection is lost during a live game, the system automatically completes the round based on your last action. Winnings or losses are still applied according to game rules. You can view the result in your game history once you're reconnected.
Some live games allow tipping as a way to show appreciation for the dealer’s service. If tipping is supported, you’ll see an option in the game interface. Tipping is entirely optional and has no impact on gameplay or outcomes.
Yes, depending on your device and connection speed, you may be able to join multiple live tables simultaneously. However, managing several games at once can be challenging. Use this feature carefully to ensure you can follow all game actions and place bets correctly.
Yes. In addition to traditional formats, pincolive.ca offers live games with special rules or side bets. These include variations like Speed Blackjack, No Commission Baccarat, or roulette with multipliers. Always check the rules section of the table before joining.
While English is the primary language at most live tables, some games may be hosted in other languages depending on the provider and region. Language filters can usually be found in the game lobby to help you select tables that suit your preferences.
Yes. Most live games include a chat feature that allows interaction with the dealer and, in some cases, other players. All communication is monitored to maintain a respectful environment. Abusive or inappropriate behavior may result in restricted access.